Get in Touch
Have a question, need help with setup, or ready to get started? Our support team is available around the clock and typically responds within 5–10 minutes. Choose the most convenient way to reach us.
Telegram Support
Our primary support channel. Get instant help with installation, configuration, fuel purchases, bot farm setup, and any technical issues. Available 24/7.
@nztsupportmanager →Response Time
We pride ourselves on fast responses. Average reply time is under 10 minutes during peak hours and under 5 minutes during off-peak. No tickets, no waiting queues — just direct human support.
5–10 minutes averageWhat We Can Help With
Our support team handles everything from first-time setup to advanced multi-instance farming configurations. Common requests include:
- Purchase and activation of fuel tokens
- APK download and installation guidance
- Emulator setup and optimization
- Bot farm configuration and scaling
- Troubleshooting and technical support
- Free trial activation
Security & Privacy
All communications via Telegram are encrypted end-to-end. We never ask for your poker account passwords, banking credentials, or any sensitive personal information. If someone contacts you claiming to be our support outside of the official channel, it is a scam.
Official channel only: @nztsupportmanagerBefore You Contact Us
Many common questions are already answered in our resources:
- Frequently Asked Questions — covers pricing, system requirements, detection safety, updates, and more
- Installation Guide — step-by-step setup for Android and LDPlayer emulator
- Pricing & Fuel System — detailed breakdown of the per-hand fuel pricing model
If your question isn't covered there, don't hesitate to reach out — we're always happy to help.